About this role
Administrators are typically responsible for the running of offices - managing clerical tasks and projects.
- Organising and storing information.
- Taking phone calls and managing emails.
- Greeting visitors at reception.
- Scheduling meetings and booking rooms.
- Arranging travel and accommodation for employees.
- Overseeing deliveries and supplies.
What skills should you be looking for?
A client calls at 4.45 pm on a Friday with an urgent need that they say cannot wait until Monday. Our office is due to close for the weekend at 5 pm. What would your approach be to the situation, and what actions would you take?
It is the day of a big company event, and there are several last-minute changes to make for catering, table plans, and programmes. Several colleagues have dropped by or been in touch to check in and ask questions about future events or projects that need to be completed in the near future. How do you decide what is most important and communicate or manage expectations for those around you?
You have been planning a company event for 250 people at a hotel. One week before the seminar is due to take place, you find a voicemail and an email from the hotel telling you that they have double-booked the conference room. They offer you a slightly smaller room that will seat 230 in a partner venue nearby. What actions do you take?
This role may require data entry and database management. What steps would you take to get to grips with new technology and processes?
You take a call from a client with a request for assistance. During the course of the call you become aware that there are some significant safeguarding concerns. What would be your course of action?
As well as review guides on how to score answers to all of them?