You have identified a problem in a current HR process within the organisation. You have limited experience in this area but are keen to resolve the issue, how would you go about improving the process with your current capabilities?

It is the last hour of your working day before the weekend and the tasks below are still on your to-do list:

• Post a job advert on our recruitment system (the manager has provided the content)
• Prepare four contract variation letters (the effective dates are Monday)
• Right to Work check for a new employee joining the organisation on Monday
• Several queries from different employees about annual leave balances appear to be inaccurate in the system
• A colleague has emailed to say they would like to have a chat with HR (giving no details)
• Contact three shortlisted job applicants to invite them to interview on Wednesday next week

Please describe the approach you would take to managing these competing priorities. Which one or two would you choose to address immediately and why?

You have been put in charge of implementing a new environmentally friendly initiative which promotes having a paperless office. Senior management fully supports the initiative as they believe that it will lead to increased efficiency. However, the wider organisation has expressed some reluctance to this change taking place. How would you ensure that the initiative is implemented effectively?

A new change has been announced in relation to employment law. Explain how you will ensure you will know this and what your likely next actions will be.

A new employee will be joining the company next week. What things would you need to inform them of and check are in place before their arrival to ensure a smooth onboarding process?