What are strength-based interview questions?
Unlike competency-based interviews, which focus on what candidates can do, strength-based interviews look at what candidates enjoy doing.
The philosophy behind a strength-based interview is that by honing in on candidates’ strengths, interviews are a more positive experience and candidates will be happier if the role is matched to what they like doing.
This focus on candidates’ strengths and passions means that strength-based interview questions tend to be more personal - with interviews asking about the candidates themselves, rather than their job knowledge.
Exploring the Different Types of Strength-Based Interview Questions
Regardless of the atmosphere or the style of questioning, interviews are a daunting process for many people. Therefore, warm-up questions can help ease candidates into the process. They can also help employers gain a general sense of a candidate’s demeanour, personality and communication skills. Some common examples include:
- What do you like to do in your spare time?
- What energises you?
- How do you stay motivated?
- How would your close friends describe you?
Scenario-based questions present candidates with hypothetical situations. Situational questions are common in interviews, as they allow employers to explore a candidate’s background. They also offer an insight into how a candidate would respond in certain real-life situations if they were successful in the recruitment process. However, in strength-based interviews these questions tend to be more general so candidates can draw on experiences outside of the workplace. For instance:
- Talk about a time when you were faced with a problem you’d never encountered before and how you handled it.
- Have you ever had to complete a task with someone difficult to work with?
- Tell us about a time you made a mistake, how you dealt with it and what you learned.
Candidates will often hedge their bets by offering neutral answers to interview questions. Regardless of a candidate’s experience, employers want specific (and unique) examples of what that person can bring to the role. Single-response questions have a limited number of answers for candidates to choose from, and they also will need to justify their choice. Examples of single-response questions include:
- Do you prefer working independently or collaborating with others?
- Do you work best in a more deadline-driven or laid back environment?
- Would you rather learn by experience or in a separate, structured program?
Which employers are more likely to use strength-based interview questions?
Strength-based interview questions are particularly common in industries with high graduate employment rates, such as professional services and the financial sector. They are also often used by sectors that use a ‘success profile’ recruitment framework such as the Civil Service. This framework looks to incorporate ‘strengths’ and ‘behaviours’ (as well as skills and experience) into a holistic approach to evaluating candidates.
Why do employers use strength-based interviews?
Since a strength-based interview moves away from experience and job-specific skills testing, they tend to be used for more entry-level roles. If the vast majority of candidates don’t have experience, then it makes sense that organisations have sought out an alternative to competency-based questions.
Strength-based interviews are often considered a more genuine, pleasurable experience. This is because the conversation is directed towards what candidates enjoy and what they believe they’re good at, plus people generally perform best when relaxed and comfortable.
What to look for when asking strength-based interview questions
When conducting strength-based interviews, managers may have to recalibrate their approach to evaluating candidates. Rather than honing in on candidates’ skills and abilities, they need to assess how they describe their own personal experiences, strengths and weaknesses. Here are a few questions to bear in mind:
- Do the answers seem authentic? This is a crucial factor in strength-based interviews. You want to build a long-term working relationship based on reciprocity and trust, but this could be undermined if candidates give answers that feel overly rehearsed.
- Are they giving specific examples or more general answers? Strength-based interviews are designed to give an insight into a person’s natural character, rather than how they present themselves in a work environment. If a candidate’s answers are lacking focus, you won’t learn anything that you can’t just find out in an application or CV.
- Do their strengths compensate for the weaknesses? No candidate is perfect, and if you’re using strength-based interview questions you’re likely looking for raw potential rather than the finished article. These questions are designed to identify not just strengths, but also areas of improvement. It’s then down to you to decide whether the pros outweigh the cons.
Assessment criteria for strength-based interviews
At Applied, we recommend using a numerical scale to evaluate candidates. Start by creating a list of essential and desirable skills, and then throughout the interview score candidates (usually from 1 to 5) on how well they exemplify each skill. This approach can also be used for strength-based interviews, the only difference being that you’ll likely be looking for more general characteristics or ‘soft skills’. Below are a few examples of criteria commonly used in strength-based interviews:
- Relationship building
- Initiative and motivation
- Creating thinking
- The ability to quickly learn new skills
At Applied we use an anonymised, data-driven and skills-based approach. Research has shown this to be the fairest and most predictive way to identify the best quality candidates. Find out more about our hiring platform or request a demo today.
What are the disadvantages of strength-based interviews?
There are two key downsides to the strength-based interview:
- Potential for bias
- Lack of predictive power
Potential for bias
On the first point, we know that unconscious bias has a measurable effect on hiring decisions, and given their personality-focused nature, there’s reason to believe that strength-based interviews will only make this worse.
Another study conducted in the US found that White job interviewers sat further away from African American job candidates than White candidates, made less eye contact, and made more speech errors during interviews - causing these candidates to perform worse.
This bias doesn’t just apply to race - the famous Heidi Roizen case study presented students with the real-life case study of Heidi Roize. Whilst half of the class were given her actual name, half were given the case study with the name ‘Howard.’ The students said that they’d prefer to work with Howard. And Heidi was perceived as being significantly less likeable and worthy of being hired than Howard, as well as more selfish.
For more studies like these, check out this blog post.
So, it’s clear that candidates’ identities can influence how they’re perceived.
And there are also plenty of other biases that affect decision making.
Strength-based interviews are generally praised as supporting diversity because they focus less on background.
However, there doesn’t seem to be any evidence to support this - this is in part due to a lack of research on strength-based interviews, but given that the question type is the only variable that separates them from competency based interviews, it's unlikely that they have any substantial effect on diversity.
Standard interviews lead to those from minority backgrounds being disadvantaged, and there’s no reason to believe that this will change just by asking candidates what their strengths are.
Whilst some biases around experience or education may be marginally reduced, we are subject to a host of other unconscious biases that will still influence our hiring decisions.
In fact, if candidates are asked to reveal more about themselves (and less about their skills in relation to the role), it’s reasonable to suggest that strength-based interview questions could even result in more bias than a regular interview.
Once you strip away skill-based questioning, a strength-based interview starts to look a lot like a personality test.
Lack of predictive power
Addressing the second criticism of strength-based interview questions - they don’t appear to tell us anything about a candidate’s suitability for the role.
Shouldn’t this be the only thing that matters?
Granted, competency based interviews come with their own downsides (which we’ll address later on), but moving away from skill testing is a step backwards in terms of fair, predictive hiring practices.
Looking at the results of a 2019 study - situational and past behavioural interview questions significantly predicted job performance, and so if these require experience which candidates don’t have, it would make more sense to look at refining these methods, rather than reinventing the wheel.
One of the fundamental issues with strength-based interview questions - other than the fact that they’re void of any real testing of ability - is that they seem to be impossible to judge with any degree of objectivity.
Scoring criteria is a fairly essential means of keeping hiring both fair and predictive - how could you even begin to draw up scoring criteria for the examples listed above?
A better way to assess people with no experience
True, you can’t ask candidates without relevant experience how they’ve handled a given scenario or task.
But that doesn’t mean you can’t ask them how they would handle it, given the chance.
The supposed benefit of a strength-based interview is that it (as the name suggest) plays to a candidate’s strengths.
Well, structured work sample-style interviews do just that too - and are generally a fairer, more predictive interview technique.
Work samples take parts of the role and ask candidates to perform them.
They’re designed to simulate the job as closely as possible, which is why they perform so highly in terms of predictive validity (just look at the results of the metastudy below).
Work samples take all of the predictive power of a situational competency question, except they’re phrased hypothetically, so that experience isn’t required to give a top answer.
Where competency based questions are let down by their phoney, mechanical nature and over-reliance on past experience, work sample questions allow candidates to showcase their skills and suitability for the job.
Unlike strength-based interview questions, work samples can be scored against set criteria to generate scores - removing much of the bias we tend to see at the interview stage.
If we look at the two core styles of interview:
Competency based interviews: are skills-based but require experience
Strength-based interviews: are less focused on experience but don’t test skills
Work samples enable you to test for skills without necessitating prior experience.
Whilst this may, at times, be more challenging for candidates than simply sharing information about your personal interests, it’s also more rewarding.
Across over 150,000 applications, candidates rate our work sample-based process 9/10 on average.
So, we can with confidence: candidates appreciate being assessed purely on the skills needed to do the job, without bias.
Look at it this way - what’s more rewarding?
Getting the job because the interviewer ‘liked’ you…
Or getting the job because you were demonstrably the best candidate.
Work sample interview question examples
Ideally, work samples will be tailor-made for the role you’re hiring for.
You start by taking the core skills required for the job and then thinking of realistic scenarios or tasks that would test those skills.
You then pose these scenarios hypothetically, asking candidates ‘what would you do?’
Here are a few examples we’ve used for roles here at Applied:
- “You've received a positive reply from a cold outbound email you sent, agreeing to connect for a quick 10-minute call to find out more about what we offer. Pretend that I (interviewer) am that lead - let's have that 10-minute call.”
- “You've just had a great content idea, how do you decide what medium/channel you should publish on?”
- “The Commercial Director shares a report that shows the average customer account value has dropped over the last 6 months and we're not on track to hit our annual targets. How could your team help?”
- “You've started to identify some frequent needs and features loved by customers. What would you do in order to create value from this information? What skills from other members of the team do you think will complement your set of skills in order to create such value?”
- *Show the candidate real customer support data* “What information from the summary is relevant in order to work out if we are being efficient and effective with our customer support? What other information do you think is missing?”
As you can see, these work samples are hyper-specific to the role being hired for.
The idea is to have your work sample interview questions mirror real tasks that would likely occur should the candidate get the job.
Your interview questions don’t always need to be questions per se - since you have the chance to see how candidates think and work in real-time, you can present them with data or scenarios and have them talk through their insights out loud.
For customer-facing roles, you could also use role-playing tasks to test interpersonal skills and pushback handling.
By basing interview questions around skills, you can easily create scoring criteria against which to assess candidates’ answers.
This will help mitigate a degree of bias, and also enables you to get other team members involved in scoring (which again mitigates more bias).
At Applied, we have three team members for each interview round.
Having multiple people score answers means that any individual biases will be averaged out.
Want to find out more about crafting unique and insightful work sample questions? Download a FREE work sample cheat sheet or view our recommended list of interview questions for roles such as content marketer, sales manager and more…
What about culture fit?
You could argue that strength-based interview questions offer an insight into how candidates would fit in with the team and company culture since they seem to look primarily at personality.
But should we still be testing for culture fit at all?
If your organisation sees culture as something set in stone that must be stuck to, then it's likely a source of unconscious (or even conscious) bias.
Whilst you could switch to ‘culture add’ - an assessment of what people can add to your culture - we’d recommend switching to mission and values alignment.
This is a fairer, more objective and inclusive approach to culture.
What you’re really asking is: are candidates as passionate about your mission as you are and are they aligned with your team’s values?
You could choose to bake your values into your scoring criteria. Or, you could simply ask a question at the start of your interviews similar to the one we ask all Applied candidates…
“Why Applied? Why now? Why a start-up?”
Applied uses behavioural science to make hiring as predictive and fair as possible, using research-backed assessment methods to source, screen and interview.